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Our Inside Sales Team is available to assist, should a problem arise with your order. Please inspect your packages/goods immediately upon receipt and notify us promptly of any damage or discrepancies. Should an item be shipped to you incorrectly, as the result of an error on our part, we will take quick and appropriate action to correct the problem.
Before returning any reagents or goods, please contact us to obtain an authorization and shipping instructions. A return authorization will ensure the safe and proper handling of material and enable us to expedite a resolution. Items returned without prior authorization may not be accepted. Kindly note for certain specific products like primary cell lines, hepatocytes, microsomes, tissues where the storage is below -20°C, we reserve the right not to accept any returns. Shipment of authorized returns should be made within 3 days of confirmation received from us.
We will do our best to fulfil requests to return material. However, in order to maintain the quality of our products and continue to provide competitive prices, certain items may not be returned. These items include: diagnostic reagents; refrigerated or frozen products; reagents and standards which have passed their expiration dates; custom products or special offers; products missing labels, parts, or instruction manuals; and books, computer software and equipment removed from their original packaging. Returns accepted for items ordered in error may be subject to a 30% processing fee and all returns must be returned within 10 days of purchase.